Limo Bike Green Smart Mobility Privacy & Data Policy
Effective Date: January 20, 2026 | Last Updated: January 20, 2026
Covered Services & Verticals
- Limo Bike Green Smart Mobility Mobile App(iOS/Android) – Elite ride booking, Pilot dashboard
- EV Charging CSMS(Charging Station Management System) – 200+ owned stations
- Franchise Management Portal– DOCO operations, revenue analytics
- EV Chauffeur Platform– Luxury inbound tourism, diplomatic transfers
- Elite Pilot Dashboard– Earnings, charger routing, KYC
- Corporate/MNC API– Fleet integration, Scope 3 reporting
- Websites: limomaps.limo.bike, charging.limomaps.limo.bike, franchise.limomaps.limo.bike
All services provided “AS IS” per Indian IT Act 2000, DPDP Act 2023, and global standards.
Data Collection: What We Collect
- Account & KYC Data (Pilots/Franchisees/Customers)
– Full name, email, mobile (OTP verification)
– Aadhaar/PAN/DL (Pilot KYC, RBI compliance)
– Bank details (weekly earnings payout)
– Franchise: GSTIN, address, investment docs
– Corporate: Company PAN, authorized signatory
- Location & Ride Data
– Precise GPS (ride matching, charger routing)
– Historical trips (airport T2→Taj, Delhi IGI→Embassy)
– Charger geofencing (2km Pilot-station matching)
– Battery SoC during sessions
- Device & Technical Data
– IP address, device ID, OS version
– App crashes (Firebase Crashlytics)
– Network type (4G/5G for route optimization)
– Session duration (ride + charging)
- Charging Session Data
– kWh delivered, voltage/current
– Start/stop timestamps, connector type
– RFID serial, payment method
– Solar production during session
- SMS/Communication Data
– OTP codes (ride booking, Pilot login)
– Transaction SMS (₹2-4L weekly payouts)
– Promotional opt-in only (franchise updates)
Collection Timing: During app use, background location (consent-based), API calls.
Data Use: How We Power Premium Services
Ride & Pilot Matching
- GPS → Nearest Elite Pilot within 2km of Taj/Oberoi
- Historical data optimizes airport queue positioning
Charger Optimization
- AI routes Pilot from Delhi IGI drop-off → nearest 80kW station
- Predictive analytics: “25K daily sessions → 95% utilization”
Earnings & Payouts
- Charging deducts auto from ₹2-4L monthly Pilot earnings
- Franchise dashboard: Live ₹6-12L/station revenue
Franchise Operations
- DOCO analytics: ROI from ₹15L Fast → ₹5Cr Super tiers
- Solar production forecasting (50MW capacity)
Safety & Compliance
- Diplomatic protocol matching (500+ VIP briefings)
- Fraud detection: Anomalous 360kW sessions
Service Improvement
- Aggregated analytics improve AI dispatch (22 min/trip savings)
Location Data: Precision & Protection
Precise GPS mandatory for core services:
Use Cases:
- Pilot-station matching (95% utilization)
- Airbridge→hotel routing (T2 Mumbai)
- Dynamic surge pricing (embassy peaks)
- Safety: Speeding alerts, SOS routing
Controls:
- Explicit consentvia device permission dialog
- Background accesstoggle in app settings
- Historical retention:30 days (anonymized)
- Disabled mode:Manual pickup entry (limited functionality)
Transmission: AES-256 encrypted to Mumbai data centres.
SMS Permissions: OTP & Alerts Only
Purpose Limited:
- Ride OTP(book T2→Oberoi)
- Charging confirmation(₹250 session)
- Earnings alert(“₹45K weekly payout ready”)
On-Device Processing: SMS never leaves device. OTP validated server-side only.
Third-Party Data Flows
Essential Partners (Service Delivery)
Google Maps: Navigation (anonymized routes)
Razorpay: Payments (PCI DSS compliant)
AWS Mumbai: Encrypted storage
Firebase: Crash reporting (no PII)
Aggregated Analytics Only
Google Analytics: App performance (no personal data)
Mixpanel: Feature usage (device ID hashed)
No Marketing Vendors. No Data Sales.
Legal Disclosures
– Income Tax (Pilot earnings reporting)
– RTO (license validation)
– DPDP Act compliance audits
– Court orders/subpoenas
Data Security Framework
Multi-Layer Protection:
AES-256 encryption (at rest + transit)
ISO 27001 + SOC 2 Type II certified
AI anomaly detection (fraud/charging hacks)
Zero-knowledge OTP validation
Biometrics + 2FA for Pilot dashboard
WAF + DDoS protection (Cloudflare)
Breach Notification: Within 6 hours to CERT-In + affected users.
Data Retention & Deletion
Data Type | Retention | Deletion Trigger |
Ride History | 30 days | Manual request |
Charging Sessions | 7 years | Billing complete |
Pilot KYC | Service + 5 years | Account closure |
Franchise Analytics | Indefinite | Business sale/closure |
Deletion Process:
Email privacy@limomaps.limo.bike
→ Verified → 30-day execution.
Children & Vulnerable Users
No services for under 16.
No targeted marketing.
Discovery of child data → immediate deletion + parental notification.
Diplomatic/Senior Citizens: Enhanced privacy defaults.
Your Data Rights (DPDP Act 2023)
- Access:Download all data (JSON/CSV)
- Correction:Update KYC via app
- Erasure:”Right to be forgotten”
- Portability:Export to competitors
- Objection:Opt-out analytics
Response: 30 days max | privacy@limomaps.limo.bike
International Transfers
India-only servers (Mumbai region). No cross-border except Google (EU SCCs).
Policy Changes
Material updates: Email + app notification. Minor: Posted here. Continued use = acceptance.
Limo Bike Green Smart Mobility Refund Policy
4-7 Business Days | 24-Hour Window | All Verticals
Service Categories
Service | Refund Window | Conditions |
Rides/EV Chauffeur | 24 hours pre-start | No-show Pilot = full refund |
Charging Sessions | Post-session dispute | Meter tampering proof required |
Franchise Deposits | Post-installation deficiency | Technical failure only |
Pilot Onboarding | 48 hours | KYC rejection |
Non-Refundable: Completed services, installation costs, regulatory fees.
Process: refunds@limomaps.limo.bike + Booking ID → Verification → Original payment method.
Contact: Mumbai HQ | support@limomaps.limo.bike |
© 2026 Limo Bike Green Smart Mobility Pvt Ltd |